Cathy & Sean O’Neill – Rancho Mirage, CA
“We really did our due diligence before choosing Elaine to help sell our home in Rancho Mirage. We interviewed MANY local realtors before we found Elaine. One of her personal traits that impressed us immediately was the absence of the typical, ‘Trust me, I know this market’ condescension. Elaine was refreshingly respectful, but with a confidence backed by obvious knowledge and a record of good outcomes.
From listing to closing, Elaine guided our decisions with courtesy; whenever she had to push back, it was supported by diplomacy and factual reasoning. Her team followed that same lead throughout the process. If I had to summarize Elaine’s technique with a few key ideas, those would be: Preparation, Presence, Communication, Tenacity, and Follow-through.
She kept us apprised of all the recent and appropriate comparable sales in the area and took the time to learn the specific draws and challenges of our property – adjusting her marketing approaches accordingly. Elaine was onsite much more often than expected: for stagings, showings, repair calls, inspections, etc.
Elaine used every modern communication technique available to keep us informed at every phase. Even as we traveled, we never felt out of touch. If we had questions, Elaine responded promptly and thoughtfully. Whenever we needed guidance, she was there.
Despite Elaine’s hard work, our first potential buyers balked during escrow. Elaine pulled the listing for a few months, at our direction, and was ready to step back in when we were ready to re-list, with the same expertise, enthusiasm and determination. Sooner than expected, Elaine found new buyers. She worked above and beyond, sometimes at significant personal sacrifice, to facilitate what ultimately became a very successful negotiation, transfer, and ‘win-win’ for all parties.
In the future, we will not hesitate to recommend Elaine and her team to friends and family, and would engage her services again, for ourselves, in a heartbeat.”